We have a client oriented approach and we adapt our processes to the specific needs of every client and project.
Our goals are: Optimal quality, competitive pricing and on-time delivery, from translation and localization to terminology management and web design.
itlocal has well-defined processes, customized to the specific needs of every client and project.
First of all, when you bring your project to us, we do the following steps:
In the first place, we begin by developing a detailed proposal that defines project requirements and associated cost. We submit this proposal to you for review. Upon approval, the price becomes fixed. Should the scope of the project change, we submit a revised proposal for your review and approval before proceeding with any additional work and/or incurring any additional cost. In fact, this ensures that you will never be surprised by budget overruns.
Consequently, we ensure that we have the necessary capability and the best resources to meet all project requirements. In fact, we ensure that every project member has the knowledge, experience and training required to bring each project to successful completion
We define milestones and develop a project schedule that meets your specified due date. For this reason, throughout the project, we maintain you informed of our progress toward each milestone and toward the overall due date
We define, document and communicate project specifications and goals to the project team. With this in mind, we assign a dedicated Project Manager to serve as a single point-of-contact and accountability on all project-related matters.
We submit every project to a stringent quality review at all stages of the project and verify that all requirements are being met. We especially investigate the cause of any discrepancy and make the necessary adjustments to our process to prevent further occurrences.
Ultimately, we conduct a post-project review to evaluate the project and the quality of the deliverables upon project completion. We identify areas for improvement and process optimization, so that we apply them to future projects.
In short, itlocal customizes the Standard Localization Process for your translation needs!
• Project Launch / Proposal / Quote
• File Preparation / Localization Kit Preparation
• Translation / Editing / Proofing
• Bilingual QA Verification
• Client Review
• File “Cleaning” and Reconstruction
• Update and Maintenance of the TMs
• Desktop Publishing and Quality Control
• Final Maintenance / Delivery / Post-Delivery Maintenance